Client Support Channels
A 60–Minute Support Ticket Response Guarantee
Each help request you submit to us will be replied to within maximum 60 min. If your support ticket or e–mail needs further assistance from an administrator, we will without delay forward it and leave a note to notify you that your case is being examined. If you order the Managed Services package, all of the server administration services included there will be carried out at a time that is convenient for you.
A Premium Customer Service
- We will be at your disposal 24–7–365 to reply to any queries that you may have with regard to our Web Control Panel or any of the applications that we have pre–installed on your behalf on the server. If you also need assistance with server management procedures, you can examine our Managed Services package, which includes data backup hard drive storage space, OS updates every week, server monitoring and rebooting procedures, plus installation and problem troubleshooting services.
A User–Friendly Help Area
Our Web Control Panel was pre–installed for every dedicated web hosting plan. Among its characteristics is a very time and effort–saving integrated knowledge base that will walk you step by step on all the operations that you can carry out. Most of the educational articles also video versions that show all the operations that you can perform in a highly illustrative way. You can find all the educational articles and the video tutorials in the top right corner of each Web Control Panel section.