Despite the fact that this is not the most importantfactor to distinguish a dependable shared hosting supplier from a bad one or a reseller from an actual provider, the option to call and consult with a live person is an indicator that you aren't using the services of a one-person company and that you will be able to reach someone whenever you're in need of help. The phone support for website hosting services may vary from general to experienced, thus the issues which can be resolved through a phone call vary based on the supplier. Generally, these matters are more basic and feature billing or 1st level technical issues because more difficult issues generally need a support ticket where both you and the sysadmins can follow what's going on with a given issue. However, being able to call your service provider can save you a lot of time and efforts for the countless small things that will eventually show up when you manage your web hosting account.
Phone Support in Shared Hosting
As we have live phone support 14 hours daily, you will be able to contact us and speak with our customer support representatives to find out more about all of the shared plans that we offer and make sure that our servers match the system requirements for your web sites prior to buying anything. For your convenience, we have telephone numbers on 3 continents so that you are able to call the one closer to you - in the U.S.A., Great Britain or Australia. In case you are already a customer, you can call us about general and billing issues, and about some tech issues. In case the trouble is strictly technical or it needs longer time to analyze, you should employ our ticketing system, that will allow both you and our tech support crew to track the details supplied by either side.