One-Hour Response Guarantee
1 Hour Response Time Guarantee - what does it mean and how does it boost user experience?
In case you have a website, a problem could always occur and it doesn’t automatically have to be associated with the hosting service. For instance, something might go wrong when you update a script or some important data might be modified or erased mistakenly. Whatever the essence of the problem might be, you will need to contact the respective client support team and ask them to restore a backup or to help you troubleshoot the problem that you’re encountering. How timely they’ll do that will predetermine the amount of time that your sites will be unavailable. For certain sites like community websites or Internet shops, a regular outage duration too often equals lost visitors and cash. That said, it’s exceptionally important to use the services of a hosting company that provides not only a good support service, but also a quick one.
One-Hour Response Guarantee in Shared Hosting
In case you are using one of our shared plans
and you have an inquiry or come across some problem, you can touch base with us 24/7 by opening a helpdesk ticket or by writing an email and we guarantee that you’ll obtain a reply in no more than sixty minutes. If the issue can be resolved, we’ll do it before we reply, whilst if there’s something that you have to do on your end, we’ll give you all the needed details – what settings to check, what possible solutions to try, etc. Usually, you will receive a response within less than thirty minutes, which goes to say that waiting for hours on end or even for more than 1 day to get help is something impossible. Our one-hour response guarantee is valid for any enquiry that you may have – general, billing or technical.