In case you have a website, a problem could always occur and it doesn’t automatically have to be associated with the hosting service. For instance, something might go wrong when you update a script or some important data might be modified or erased mistakenly. Whatever the essence of the problem might be, you will need to contact the respective client support team and ask them to restore a backup or to help you troubleshoot the problem that you’re encountering. How timely they’ll do that will predetermine the amount of time that your sites will be unavailable. For certain sites like community websites or Internet shops, a regular outage duration too often equals lost visitors and cash. That said, it’s exceptionally important to use the services of a hosting company that provides not only a good support service, but also a quick one.