If your website hosting company supplies live chat support, you're able to talk to an agent live and learn helpful info or get an issue resolved in a very timely manner. The basic advantage of using chat compared to calling to talk to a live person is that you'll need just a computer with access to the web, so that you won't pay any charges if you're in another country or state. In addition, it is easier to copy and paste info such as domain names, usernames or error messages i.e. details which are sometimes difficult to give to the other party on the telephone. The live chat is also a quicker way to contact your web hosting company's support team compared to using a ticketing system. What's more, in the event that some problem requires a bit more time to be taken care of, you're able to do something else while you wait for support on the live chat, therefore you will not lose time - something that's impossible in case you're on the telephone.