If your website hosting company supplies live chat support, you're able to talk to an agent live and learn helpful info or get an issue resolved in a very timely manner. The basic advantage of using chat compared to calling to talk to a live person is that you'll need just a computer with access to the web, so that you won't pay any charges if you're in another country or state. In addition, it is easier to copy and paste info such as domain names, usernames or error messages i.e. details which are sometimes difficult to give to the other party on the telephone. The live chat is also a quicker way to contact your web hosting company's support team compared to using a ticketing system. What's more, in the event that some problem requires a bit more time to be taken care of, you're able to do something else while you wait for support on the live chat, therefore you will not lose time - something that's impossible in case you're on the telephone.
Live Chat Support in Shared Hosting
As a part of the support services that we offer for our shared plans, you can find live chat support that is online all the time, even on holidays. You are able to contact us no matter if you already have an account or not, since we will assist you with pretty much anything, ranging from providing you with basic information regarding our solutions in case you aren't a customer yet and you are considering to purchase one of our packages, to helping you with creating an email account in an email client. Part of the issues are more technical and time-consuming, therefore you will need to take advantage of the ticketing system that is built-in the Hepsia hosting Control Panel, but we can save you time and assist you in real time on the live chat for a number of things.