A ticketing system is the most widely used communication channel that hosting companies offer to their customers. It is usually part of the billing account and is the easiest way to fix an issue that requires a certain period of time to examine or that needs to be forwarded to an administrator. In this way, all replies contributed by either party will be stored in the very same place in the event that somebody else needs to work on the given problem and the information in the ticket will be accessible to all parties. The disadvantage of using a ticketing system with most web hosting platforms is that it’s not included in the hosting Control Panel, which means that you’ll have to sign in and out of no less than 2 accounts to perform a given procedure or to reach the hosting company’s tech support staff. In case you want to manage a couple of domain names and each one is hosted in its very own account, you will need to use an even larger number of accounts at the same time. Additionally, it might take significant time for the hosting provider to reply to your ticket.