A ticketing system is the most widely used communication channel that hosting companies offer to their customers. It is usually part of the billing account and is the easiest way to fix an issue that requires a certain period of time to examine or that needs to be forwarded to an administrator. In this way, all replies contributed by either party will be stored in the very same place in the event that somebody else needs to work on the given problem and the information in the ticket will be accessible to all parties. The disadvantage of using a ticketing system with most web hosting platforms is that it’s not included in the hosting Control Panel, which means that you’ll have to sign in and out of no less than 2 accounts to perform a given procedure or to reach the hosting company’s tech support staff. In case you want to manage a couple of domain names and each one is hosted in its very own account, you will need to use an even larger number of accounts at the same time. Additionally, it might take significant time for the hosting provider to reply to your ticket.
Integrated Ticketing System in Shared Hosting
With a shared hosting from our company, you’ll never have to leave your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire online presence. You can effortlessly access any trouble ticket while browsing through your website files or editing various settings. The ticketing system is being strictly monitored 24/7 by our help desk staff and the response time is maximum one hour, but it seldom takes more than twenty minutes to receive support. In stark contrast to certain hosting providers, we do not charge more for using the ticketing system, so you can contact us as often as you need and request information with regards to any technical or billing issue. You can also see a selection of informational articles, which will help you fix the commonest predicaments on your own.