24/7 Customer Support
Why is the availability of a competent customer support service vital on today?s web hosting market? Which are the regular customer support channels?
The support that you can get from your shared hosting provider is very important, regardless if you have pre-sales questions and you aren't a customer yet, or you have some technical trouble with an existing account. Prompt and clear info about a question or an issue can save you a lot of time and efforts, not mentioning that this is generally a sign that you are ordering from an actual web hosting supplier not from some reseller. If you acquire a hosting account via a company that does not own its servers and it can't access them right away, it is likely that you'll wait for a couple of days in order to have a response to your query, which means that your websites may stay offline for a long time. In comparison, a supplier that offers various means of communication and has a support staff that is available any time can assist you right away and help you reduce or completely avoid any downtime and prospective losses.
24/7 Customer Support in Shared Hosting
The customer and technical support services for our shared hosting
packages are round-the-clock, thus you can forget about waiting for several days so as to receive assistance. In case you are not our client yet, you can phone us, chat with a consultant or send an e-mail. If you already have an account, you'll be able to open a support ticket in addition to the other three options for communication. You can select the best way to contact us based on what your location is or the equipment you use. We will help you for almost any webhosting-related query that you have or problem that you could encounter and even if you contact us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming problems you may open a support ticket, but even then the max reply time will never exceed sixty minutes.
24/7 Customer Support in VPS Servers
If you buy a VPS server
through our company, you can use a couple of different methods of communication to contact our Customer and Tech Support Departments. For general, pre-sales and billing matters, you'll find a couple of local telephone numbers in the United States, the UK and Australia along with a live chat service. When you're a current customer and you want help with some technical issue that requires more time to analyze or resolve, you are able to open a ticket from your billing account or you will be able to send an email and we'll handle the trouble and send you a response within 1 hour. The reply time is warranted 24/7, including holidays and weekends, still for the vast majority of problems it takes less than 30 minutes to receive assistance. The support service covers your VPS and all the pre-installed software it includes, so if you need help with third-party apps, you will be able to check the optional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Servers
All of the dedicated server
packages that we provide come with 24/7 support via numerous methods of communication and with a one-hour max reply time warranty. When you want to find out more about the packages or you have various billing or general questions, you'll be able to phone one of the local numbers that we have globally or you can use our live chat service and speak to a live representative. For strictly tech difficulties which require some help from a technical support person or an administrator, you'll be able to open a support ticket from your billing Control Panel or you can send an email message, since these channels are more appropriate to keep track of a given problem. The response time for them rarely surpasses 30 minutes, so you can forget about having to wait for an entire day so as to get support. The support service is available for all the server-related matters, including the pre-installed software. In case you need support for third-party apps, you may consider acquiring the Managed Services upgrade that we offer with all the packages.